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Return & Exchanges
What is your return policy?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at team@blurens.com to initiate a return or exchange within 90 days of delivery. For more information visit our Returns & Refunds page.
How Long Does It Take to Process a Refund?
Once we receive your returned item and confirm it meets the return conditions, your refund will be processed within 3-5 business days. However, please note that the refund might take an additional 5-7 business days to reflect in your account, depending on your bank or payment provider. We’ll send you a confirmation once your refund has been initiated, and you can always reach out to us if you have any questions about the status.
How Do I Request a Refund?
If you’ve placed an order but have changed your mind before the product has been delivered, requesting a refund is simple and hassle-free. Here’s how you can do it:Contact Us Immediately: As soon as you decide to cancel your order, reach out to our customer support team at team@blurens.com. Provide your order number and request a refund before the item ships.Confirm the Cancellation: If the order hasn’t been processed or shipped yet, we’ll cancel your order and issue a full refund to your original payment method. If the item has already been dispatched, we’ll notify you and guide you through the return process once it arrives.Refund Process: After your cancellation is confirmed, the refund will be processed right away. Depending on your payment provider, it may take 5-7 business days for the amount to reflect in your account.We recommend contacting us as quickly as possible to ensure your refund request is processed before the item is shipped. If you have any questions, our customer support team is always here to assist you.
What If My Item Arrived Damaged or Defective?
If your product arrives damaged or defective, we apologize for the inconvenience! Please contact us immediately at team@blurens.com with your order number and photos of the issue. We’ll provide you with a replacement or a full refund, depending on your preference.We strive to ensure all products are in perfect condition when they leave our warehouse, but we’re here to make things right if something goes wrong.
Can I exchange an item?
If your item doesn't compatible or you have ordered the wrong color or style, you will be able to exchange it within 90 days from the date of delivery.
To be eligible, items must be undamaged, unused and unmarked, and in their original packaging.
