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Order & Shipping
Can I Change My Shipping Address After Placing My Order?
If you need to change the shipping address, please contact us as soon as possible. Once your order has been shipped, we may not be able to change the address. However, if your order is still processing, our customer support team will help update the address to ensure it arrives at the correct location.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
How long will it take to receive my order?
Shipping times vary based on your location. We typically ship in 24-48 hours (Mon-Fri). And you will receive your order in 15-21 business days (Mon-Fri). You’ll receive an estimated delivery date when your order ships, and you can always track your order for more precise updates.Please know that we are doing the best we can to get orders out promptly!
Can I Change or Cancel My Order After Placing It?
If you wish to make changes or cancel your order, please contact our customer support team immediately at team@blurens.com. We process orders quickly to ensure fast delivery, so the sooner you reach out, the more likely we can accommodate your request. If the order has already been processed or shipped, we may not be able to modify or cancel it, but we can assist with returns once it arrives.
Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
Do You Offer Free Shipping?
Yes! We offer free standard shipping on orders over $50. For specific details on our free shipping offer, please check the shipping section at checkout or review our Shipping Policy.Free shipping eligibility may vary based on the destination and order value, but we strive to provide affordable and fast shipping options for all customers.
My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
